Delete Your Data

1. Data you can request to delete

• Profile fields — non-essential fields you added, such as alternative phone number or profile photo (SRP does not require a profile photo).
• Uploaded attachments — documents or images you attached to support tickets or maintenance requests.
• In-app messages and chat history — the message log between you, other residents and the front desk.
• Notification records — the history of push and email notifications sent to you.
• Payment history — where legally permitted; billing records required by tax law will be retained until the statutory period expires (see Data Retention).

2. Data we cannot delete on request

• Records required by tax, accounting, or anti-fraud law.
• Data that would compromise the integrity of the compound's shared records (e.g. unit ownership history).
• Aggregated, anonymised statistics that no longer identify you.

3. How to request

Option A — inside the app

1. Open Profile → Settings → Privacy → Manage my data.
2. Choose the categories to delete and confirm.
3. You receive an in-app and email confirmation.

Option B — by email

Email info@levantgate.com from the address registered on your account. We verify identity before acting.

4. Timeline

Acknowledgement within 3 business days. Deletion of selected categories within 30 days. Backups cycled within a further 30 days.

5. Full account deletion

If you want to remove everything and close the account, use the Delete Account flow instead.

6. Contact

info@levantgate.com · LevantGate, Erbil, Kurdistan Region of Iraq.